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TriNet HR Platform setup

TriNet HR Platform connects through the unified HRIS connector. This page covers the TriNet-side configuration you complete first. Once it's done, add the connector in Mesh by following Connect your HR system.

TriNet HR Platform is not TriNet PEO

These are different products with different setup, and picking the wrong one in the connection window is the most common reason this connector fails.

  • TriNet HR Platform was formerly Zenefits. If you see zenefits in your URL, this is your page.
  • If your interface looks nothing like the screenshots below, you are probably on TriNet PEO — use TriNet setup instead, and select the TriNet option rather than TriNet HR in the connection window.

You finish with one value: a REST API token.

Before you start​

You need admin permissions in your company's TriNet instance, or a colleague who has them.

Third-party product

These steps reflect Axiad's current understanding of TriNet's configuration. Because TriNet HR Platform is a third-party product, there may be variations between your experience and what this guide describes, depending on the version in use and recent updates.

If you find a significant difference, or anything that doesn't make sense, let us know through Axiad support.

Step 1 — Generate an API token​

  1. Under Admin Apps, open Company Profile.

    The TriNet admin apps with Company Profile

  2. Select Custom Integrations.

    The Custom Integrations section of the company profile

  3. Under Rest API Access, select Add Token.

    Adding a REST API token under Rest API Access

  4. Set the permissions you want to grant, then save.

Step 2 — Reveal and copy the token​

Select the eye icon to reveal the token, then copy it.

Step 3 — Connect in Mesh​

Follow Connect your HR system, choose TriNet HR in the connection window, and paste the token.

After connecting​

The connector appears in your connectors list with Health: Initializing while the first collection runs, then moves to Good. Access is read-only: Mesh does not write back to TriNet.

If it doesn't come online, see Troubleshoot HR connectors.

Troubleshooting​

What you seeLikely causeFix
The screens don't match this guideYou are on TriNet PEO rather than TriNet HR PlatformFollow TriNet setup and select TriNet in the connection window
Authentication failsThe token was copied before being revealed, so only the mask was capturedSelect the eye icon first, then copy
Some data is missingThe token's permissions are narrower than the data expectedAdd a token with the permissions you need